Refunds, Returns, Exchange Policy
RETURNS, REFUNDS, & EXCHANGE ON PERSONALIZED PRODUCTS:
Since most of our items are created with personalizations, custom requests, and/or personal preferences, all sales are final. Personalized and customized items are not refundable once the order has begun or has been completed. If, for any reason including incorrect address, you need to cancel your order, please do contact us asap and I may be able to cancel and refund your order prior to working on it. Due to the personalized, customize made-to-order nature of custom work, we simply cannot accept these items back. If the item sent to you is incorrect or damage during shipping, please contact us at firstname.lastname@example.org if such a situation occurs or if the item received is faulty or damaged within 4 business days upon arrival.
**All personalized messages are written based on the message given. We are not responsible for any grammar, punctuation, spelling errors from the given message. We do not offer any translation, spelling or grammar checks. If I do catch an error, I may contact you prior to working on your order to double check. Please be sure to check your message/email often in case I do contact you to prevent possible delay with your custom order. There will be no re-do for any of the personalized message products due to its customize one-of-a-kind message unless the error is our mistake. Please be sure you are 100% satisfied with the message PRIOR to including it in the custom message box, "note to seller" or via private message.
Product Damage Upon Arrival:
If your item is damaged in shipping, please keep all packaging materials and the damaged item and send a photograph of these items to me at email@example.com. If the item sent to you is incorrect, please message us and we'll work something out. Please contact Inspired With Love if such a situation occurs or if the item received is faulty or damaged within 4 business days upon arrival. If you have any questions or concerns, please do contact us. We love to hear from our customers.
Our Return policy lasts 7 business days upon date of arrival. If 7 business days have gone by since your purchase for non-personalized & non-customized products, unfortunately we can’t offer you a refund or exchange. Seasonal items are not eligible for return after the holiday is over.
To be eligible for a return, your item must be unused and in the same original condition that you received it. Item must be free of stains, fragrance, smell, pet hair. It must also be in the original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, and open bath & body products cannot be returned. All personalized & customized products are non-refundable and cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Personalized & customized products
* Gift cards
* Some health and personal care items
To complete your return for eligible products, we require a receipt or proof of purchase.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale/Clearance items (if applicable):
Only regular priced items may be refunded, unfortunately sales/clearance items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged, or if there's an error made on our side. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Inspired With Love
P.O. Box 6552
Savannah, GA 31414
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you from your original purchase email/address.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Return Shipping Info:
To return your product, you should mail your product to:
Inspired With Love
P.O. Box 6552
Savannah, GA 31414
You will be responsible for paying for your own shipping & insurance costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service (such as USPS) and purchasing shipping insurance when returning your product. We don’t guarantee that we will receive your returned item.