RETURNS, REFUNDS, & EXCHANGE ON PERSONALIZED PRODUCTS:
Personalized and customized items are NOT refundable once the order has begun or has been completed. Due to the personalized, made-to-order nature of custom work, we simply cannot accept these items back. If the item sent to you is incorrect or damage during shipping, please contact us at firstname.lastname@example.org if such a situation occurs or if the item received is faulty or damaged within 4 business days upon arrival.
**All personalized messages are written based on the message given. We are not responsible for any grammar, punctuation, spelling errors from the given message. There will be no re-do for any of the personalized message products due to its customize one-of-a-kind message. Please be sure you are 100% satisfied with the message PRIOR to including it in the "note to seller" or via private message.
Our policy lasts 15 days. If 15 days have gone by since your purchase for non-personalized & non-customized products, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, and open bath & body products cannot be returned. All personalized & customized products are non-refundable and cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Personalized & customized products
* Gift cards
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Inspired With Love, LLC., P.O. Box 6552, Savannah, GA, 31404, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Inspired With Love, LLC., P.O. Box 6552, Savannah, GA, 31404, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.